Debt Collectors on the phone.

cap1sucks

Quote:

Originally Posted by halljohn20 A call from a debt collector especially when you are already undergoing financial stress can leave you depressed. Executives hired by a debt collector are trained to use whatever tactics they can to get the money back. They will call you and ask sharp questions to lead you into a feeling of embarrassment and misery. If you manage to persist and ask questions back to the executive, he will give a brief answer and maintain the call control. Debt collectors focus on various aspects such as developing anxiety by threatening about litigation and financial washout, providing various offers of assistance; humiliating by reviewing financial accounts, etc. to get their money back. They do this by asking a number of different questions in different ways. Well, the first reaction to such a call is immediate shift to arrogance and abuse, but you must control these reactions. Instead, be confident and professional. Asking questions is the key that a debt collector’s executive uses to gain call control and you can do the same. Here’s the process: the debt collector’s executive will start by giving his introduction and company name, and follow up with a question. You have to pause here and ask for the executive’s name again. Tell the executive to spell that out for you. After you have the information, ask for the company name and tell the executive to spell that out as well. By this time, an inexperienced executive is most likely to become anxious. Now, focus on ending the call as early as possible. Ask them about the outstanding debts, the original creditor and contact information. When the executive discloses this information, say that you will verify the facts and get back to the company as soon as possible and hang up. The debt collector’s executive will note down your information and move to the next person. This way you will stick to the norms, refrain from abuse and handle the call professionally. If you have any further questions, please post them in the comments section below.

Questions? Did you get that from my links page? Its all there plus audio recordings of actual phone calls with debt collectors. One of them featured in my links page about debt collection phone calls even got almost all the questions answered until he was asked for his social security number and then he got all flustered and wouldn't give out that information. Poor guy just couldn't understand why a debtor wanted his social security information.

Actually there are a large number of videos and recordings of consumers dealing with debt collectors in various ways. Many are on youtube. Some of them are by Robert Paisola from Sandy, Utah. Paisola posted here several years ago then wasn't heard from again for about 2 years or so when he popped up again as a debt collector turned consumer advocate. If you google his name you will learn why he disappeared for a while.
In one of his videos where he attempts to strut his stuff he got a 3 way conversation going between a lady, himself and a debt collector who promptly told the consumer that her company don't deal with the likes of Mr. Paisola. He got a bit upset about that. (LOL).
There are a great many videos and audio recordings of that nature on the net and they aren't hard to find. Some are just plain funny and others give great insights about how various consumers have handled abusive debt collectors on the phone.
Thanks for your informative post. Effective means of dealing with debt collectors on the phone is a topic that needs to be brought up from time to time.

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